In response to the previously reported “Binance user loses millions of dollars” incident, Binance has publicly addressed the individuals involved on its social media platforms.
Regarding the accusations made by the victims, Binance emphasizes that it had not noticed any relevant information about the malicious plugin AGGR prior to the incident and was unaware of the security threat it posed.
Furthermore, addressing the criticism of slow processing speed, Binance’s security customer service handled the account freeze requests from the victims within 1 minute and 19 seconds. However, due to the existence of over 1,600 trading pairs and more than 8,000 transactions, Binance’s security and risk control team needed time to extract data for investigation. After ensuring the freezing of suspicious accounts, Binance immediately contacted other platforms to freeze the funds across platforms.
Binance stated that compensation cannot be provided for the stolen assets of the victims, as the main reason for the theft was compromised personal devices. Regarding future platform optimization, Binance announced plans to implement multiple security improvement measures, including enhancing the storage security and backend verification of login status, as well as strengthening abnormal transaction detection.
Furthermore, Binance advises users to only install the official Binance App and to access the Binance website using browsers without any plugins. Users are also encouraged to log out of the application promptly to prevent the leakage of login status.
